In this episode, the Deputy Ombudsperson at the Québec Ombudsman’s office, Hélène Vallières, discusses with Julianne Pleau, Advisory Delegate for Special Investigations and Mandates, the Québec Ombudsman’s investigation into how the first wave of COVID-19 was handled in residential and long-term care centres. It was an investigation that made waves when it was released in Québec in the fall of 2021 – and the repercussions continue to be felt today. (In French only)

When a rural Saskatchewan couple thought their $700 ambulance bill was unfair, they had trouble getting an answer that made sense to them. In this episode, Rob Walton and Harry Walker of the Saskatchewan Ombudsman’s office talk about the fundamental question that had not been addressed and how a non adversarial approach led to the answer.

Episode four comes to us from Alberta where Diann Bowes and Chad Bouman join host, Lindsay Sellinger to talk about the shift from commonsense models for decision making to standardized tools. A video related to the podcast, can also be found on the Alberta Ombudsman’s YouTube channel here.

In this episode Colette Langlois, the Northwest Territories’ first Ombud, speaks with former MLA Wendy Bisaro about the long road to establishing an Ombud’s office in the NWT.

This episode focuses on an investigation conducted by British Columbia Ombudsperson Jay Chalke, detailing the story of a vulnerable 60-year-old woman who lost her home after it was sold unfairly by a municipality.